Refund & Cancellation Policy

• Monthly subscriptions are charged each month. Annual subscriptions are charged once for the full year.
• Your subscription renews automatically for the same billing period until it is cancelled.
• Stripe Checkout shows the plan, currency, billing period, any tax collected, and the amount due before you subscribe.

A workspace owner or administrator can cancel through Account → Billing → Manage billing. This opens Stripe's secure customer portal. You can also email hello@joltoo.com.

Cancel before the next renewal date to avoid the next charge. Your cancellation takes effect at the end of the current paid billing period, and paid access continues until then. Cancelling does not delete your account or workspace content.

Subscription fees already paid are not normally refundable or credited for a partly used billing period. We will refund a confirmed duplicate or incorrect charge, and we will provide any refund required by applicable law. We may also approve a refund in exceptional cases at our discretion.

Nothing in this policy limits a cancellation, withdrawal, refund, or other right that cannot lawfully be limited. Joltoo is intended for business and professional use, but mandatory consumer rights still apply where the law says they do.

A full refund ends paid access for the related billing period. If a payment is disputed through a bank, or Stripe sends a fraud alert, we may pause paid features while it is reviewed. Please contact us first if a charge looks wrong so we can investigate it quickly.

Email hello@joltoo.com promptly if you believe a charge is wrong. To help us investigate, include the account email, invoice or payment date, amount, and a short explanation. Do not send full card details.

We aim to review a complete request within five business days. If a refund is approved, we send it to the original payment method. Your bank or card provider usually shows a Stripe refund within five to ten business days, but timing can vary by provider and country.

Joltoo is an online software service. We do not ship physical goods, so shipping, physical returns, and return postage do not apply.

This policy forms part of our Terms of Service. For billing questions, contact hello@joltoo.com.