Terms of Service

“Joltoo” and the “Service” mean the Joltoo website, grant catalog, workspaces, research, writing tools, applications, and related support provided by Waveup OÜ. By using the Service, you agree to these Terms and our Privacy Policy.

Joltoo is intended for business and professional use. You must be at least 18 and able to enter a binding agreement. If you use Joltoo for an organization, you confirm that you have authority to bind it. If mandatory consumer law applies to you, these Terms do not limit rights that cannot lawfully be limited.

• Provide accurate information and keep it current.
• Keep sign-in links, passwords, and account access secure, and tell us promptly if you suspect unauthorized use.
• Workspace owners and administrators control membership, roles, and billing for their workspace.
• You are responsible for activity carried out through your account, except to the extent caused by our breach of these Terms or law.

Private-beta approval controls who may create an account. Once an approved account has a workspace, an owner or administrator may buy a self-service plan without further approval.

Joltoo helps users discover grants, assess possible fit, organize company information, and prepare application materials. Features, limits, and availability depend on the plan shown on the Pricing page.

Some features may be labelled beta, preview, or early access. They may change, contain errors, or be withdrawn. We aim to keep Joltoo available and reliable but do not promise uninterrupted or error-free operation.

You retain ownership of the documents, prompts, organization data, drafts, and other material you submit to Joltoo (“Customer Content”). You grant Waveup OÜ a non-exclusive licence to host, copy, transmit, process, transform, and display Customer Content only as needed to provide, secure, support, and improve the Service for you and your workspace, and to meet legal obligations.

You confirm that you have the rights and permissions needed to submit Customer Content and instruct us to process it. Do not upload material that is unlawful, malicious, infringes another person’s rights, or that you are prohibited from sharing with the processors described in our Privacy Policy.

We treat Customer Content as confidential and do not sell it or expose it to other customers. Our processors may access only what is needed to provide their contracted services, and disclosures may also be made where legally required.

Joltoo uses automated systems and third-party AI models. Generated text, eligibility suggestions, summaries, dates, and grant information may be incomplete, outdated, or wrong. They are working material, not legal, tax, accounting, investment, or official funder advice.

You are responsible for reviewing source materials, official funder rules, eligibility, deadlines, budgets, citations, and final submissions. Joltoo does not guarantee that you qualify for a grant, that an application will be accepted, or that funding will be awarded.

You must not:

• break the law or infringe privacy or intellectual-property rights;
• upload malware or attempt to compromise, probe, or bypass security;
• access another customer’s data or impersonate another person;
• scrape or resell the Service or grant catalog at scale, except through a written agreement with us;
• evade usage limits, create accounts to avoid payment, or interfere with normal Service operation; or
• use output to mislead a funder, fabricate evidence, or submit claims you know are false.

• Self-service prices are shown in US dollars and exclude applicable tax unless Checkout says otherwise. The billing currency does not change the identity of Waveup OÜ as the seller.
• A monthly subscription is charged each month. An annual subscription is charged once for the full year. Checkout shows the selected price, billing interval, currency, and amount due before you subscribe.
• Paid subscriptions renew automatically for the same interval until cancelled. You authorize Waveup OÜ and Stripe to charge the payment method on file at each renewal.
• Each plan includes the usage limits shown in Joltoo. AI usage limits reset each month, including on annual subscriptions, do not roll over, and have no cash value. AI generation may stop when a limit is reached and resumes when the limit resets or the plan changes.
• You are responsible for applicable taxes and for keeping billing and tax information accurate. Stripe processes payment details and may perform fraud, identity, and regulatory checks.
• We may change future pricing or plan features. We will give reasonable advance notice of a price change that affects an existing renewal.

Details on cancellation, billing errors, and refunds are in our Refund & Cancellation Policy.

A workspace owner or administrator may cancel a subscription at any time through Account → Billing → Manage billing, which opens Stripe’s customer portal. You may also email hello@joltoo.com.

Cancellation takes effect at the end of the current paid billing period. You keep paid access until then and will not be charged for the next period. Cancelling a subscription does not automatically delete the account or its content.

You may stop using Joltoo at any time and may request deletion of your account in Account settings. We confirm deletion through your account email. A workspace where you are the only member is deleted with the account and any active subscription for it is cancelled immediately. Shared workspaces remain with their other owners. We may suspend or limit access where reasonably necessary for a security issue, unlawful or abusive use, non-payment, material breach, or to protect Joltoo or others. We will provide notice and a chance to remedy where practical, but may act immediately for urgent security or legal reasons.

We may pause paid features while a refund, payment dispute, payment inquiry, or fraud alert is reviewed. Workspace content remains safe, but paid AI generation and other paid features may be unavailable. A full refund or lost payment dispute ends the related paid access.

On termination, rights to use the Service end. Provisions that by their nature should survive-including payment obligations, ownership, confidentiality, warranty disclaimers, liability limits, and dispute terms-continue to apply.

Joltoo depends on third-party hosting, storage, AI, authentication, analytics, email, and payment services. Their own terms and privacy notices may apply when you interact directly with them, such as Google sign-in or Stripe Checkout. We are not responsible for third-party services outside our reasonable control, but remain responsible for our obligations when we appoint a processor.

Waveup OÜ and its licensors own Joltoo, its software, design, branding, and original catalog structure, excluding Customer Content and third- party material. These Terms give you a limited, non-transferable right to use the Service during the agreement; they do not transfer our intellectual property.

If you voluntarily give product feedback, we may use it without restriction or payment, but we will not publish your identity or confidential Customer Content as part of that feedback without permission.

To the maximum extent permitted by law, Joltoo is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and that the Service or its output will meet every requirement.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive loss, or for lost profit, revenue, goodwill, opportunity, or data. Waveup OÜ’s total liability arising from the Service is limited to the fees paid or payable for the Service during the 12 months before the event giving rise to the claim.

These limits do not apply where liability cannot lawfully be excluded or limited, including fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where applicable.

You will reimburse Waveup OÜ for reasonable losses and costs arising from a third-party claim caused by your unlawful Customer Content, infringement of another person’s rights, or deliberate misuse of the Service. This does not apply to the extent the claim was caused by Waveup OÜ.

These Terms are governed by Estonian law, without regard to conflict- of-law rules. Courts in Harju County, Estonia have exclusive jurisdiction, except where mandatory law gives you the right to bring a claim elsewhere. Before filing a claim, please contact us so we can try to resolve the issue promptly.

We may update these Terms. We will post the new date and give reasonable notice of material changes. Continuing to use the Service after the effective date means you accept the updated Terms; if you do not agree, you should stop using the Service and cancel before the next renewal.

Questions can be sent to hello@joltoo.com.